Aramya

What is your return policy?

- You can request a return within **7 days** of receiving your order. - Our pickup partner will check the product and collect it from your doorstep within **5–7 business days**. - The item must be **unused, unwashed**, and in its **original packaging**, with all tags and labels intact. - As per our [Fair Usage Policy](/fair-policy), frequent or excessive return requests may be restricted.

How do I initiate a return?

You can raise a return request using the **‘Return Items’** button on the [Help page](/contact-us) or from the [My Orders](/account) section on the website.

What is your refund policy?

- Refunds are processed within **3–4 days** after pickup. - For **COD orders**, refunds are made via **UPI** and for **Prepaid orders**, the amount is sent back to the **original payment method**. - **Shipping or pickup charges** are non-refundable. - Refunds are adjusted for any **coupons or discounts** used. - **Quality check failures** may lead to partial refunds or rejection under our Fair Usage Policy.

How long would it take me to receive the refund of the returned product?

Once initiated, refunds reflect in your account as follows: - **Debit/Credit Card, Net Banking, EMI:** 7 days - **UPI:** 5 days - **Aramya Credit:** Instant (up to 2 days in case of delay) - **Wallets (PhonePe, PayZap, etc):** Instant (up to 2 days in case of delay)

What is your exchange policy?

- You can request an exchange within **7 days** of receiving your order. - Exchanges are only allowed for **different size**, subject to stock availability. - Our pickup partner will collect the product within **5–7 business days** after request. - Once quality check is completed, your **new order** with exchanged size will be dispatched. - As per our [Fair Usage Policy](/fair-policy), frequent or excessive return/exchange requests may be restricted.

How do I initiate an exchange?

- You can request an exchange via [My Orders](/account) or by contacting [Customer Support](/contact-us) within **7 days** of delivery. - Once approved, pickup will be arranged and the replacement will be processed after **quality check** of the pickup item.

Can I cancel my order?

- Yes! You can cancel your order **before it's packed**. - Go to [My Orders](/account), select the items, and tap **‘Cancel Order’** if eligible. - Once cancelled, a **full refund** will be processed immediately.

What is Aramya's Fair Usage Policy?

- We always strive to offer a smooth and hassle-free experience. However, if an account shows unusually high return or exchange activity, we may restrict such requests to prevent misuse. - **Quality Check failures** at our warehouse may lead to partial or rejected refunds. - Misuse of multiple accounts or repeated abuse of policies is not allowed.