HIGHTIDE STORE DTLA

What is your return policy?

Please note that all sales are final , unless the item is damaged or defective.

What is your shipping policy?

Orders will be processed within 3-5 business days. We are not shipping overseas at this moment.

Can I exchange shoes for different size?

Yes. Please read below for the exchange instruction. We do not offer direct exchanges. You may return shoes for store credit in the form of a digital gift card . Please email us within 7 days of the delivered date at [email protected] with your order # , name , and email address to receive a return instruction. You can return your shoes either through mail or in-person at our DTLA location. The original shipping cost is non-refundable. You will be responsible for the return shipping. Upon receipt of your returned item and inspection confirming that both the item and the packaging a

Do you offer shipping insurance?

We have implemented a shipping protection service called Route. Route offers you "peace of mind" package protection for all of your orders at an affordable price. The cost to you - to fully protect your package in the event that it is lost, damaged, or stolen - is calculated based on the subtotal of the order. For filing a claim with Route, click here . Here's a FAQ page if you have further questions and concerns about Route.