idoo

How long will it take to process my order?

Most orders are shipped within 48 hours after the payment is processed. Once your order has shipped, we will provide you with a tracking number that will allow you to track your package.

How do I return/refund my item?

We accept returns or exchanges within 30 days of purchase . Products cannot be returned or exchanged after 30 days from the date of purchase. All products must be returned to idoo in original condition. You may incur charges for ordinary wear and tear or damage caused by improper use, misassembly, missing parts, or accidents. If a refund or replacement is required due to product quality issues, we will cover the cost of return shipping and restocking. If you need to return or exchange for personal reasons(e.g.,subjective willing, human damaged, incorrect address input) ,you will be responsible

What do I do if there's any problem with my item?

We ensure all idoo products are of the highest levels of safety and quality. However if you encounter any problems with your item, please feel free to contact us at [email protected], we will process your return within 2-3 business days. If a refund or exchange is required due to product quality issues, we will cover the return shipping cost.

Any questions?

If you have any questions, please send an email to [email protected]