Just Energy

How do I choose the best Just Energy electricity plan for my home?

Choosing the right Just Energy electricity plan starts with understanding your household’s energy needs. Start by entering your ZIP code to explore available plans and review each plan’s Electricity Facts Label (EFL). Compare things like home size, daily energy use, and whether you’re looking for a time-of-use plan like our Nights Free plan.

Can I switch to Just Energy from another provider without service interruption?

Yes. When you switch to Just Energy from another provider, your service continues seamlessly. In most cases, you won’t experience any interruptions because your local utility still delivers power to your home. Just Energy handles the switch for you, making it simple and stress-free.

Does Just Energy offer reimbursement in Texas for my current provider’s cancellation fees?

New Just Energy customers in Texas can receive a bill credit for up to $150 as a reimbursement of your current provider’s cancellation fees. To qualify, you must: Be a new Just Energy customer in Texas. Have a 12-month or longer term agreement. Send a copy of your previous provider’s final bill showing the cancellation fee within 90 days of enrollment to [email protected], our mailing address at C/O Cancellation Fee Reimbursement Program 5251 Westheimer Road, Suite 1000, Houston, TX 77056, or via fax at 888-548-7690.

What regions does Just Energy offer electricity or natural gas services in?

Just Energy provides natural gas and/or electricity services in Alberta, Manitoba, Ontario, Quebec, and Saskatchewan in Canada as well as Delaware, Illinois, Indiana, Michigan, New Jersey, Ohio, Pennsylvania, and Texas in the United States. You can check out the plans available in your area simply by entering your ZIP or postal code on our website and exploring the options that fit your needs.

Does Just Energy offer renewable energy options?

Yes. Just Energy offers several renewable and sustainable green energy options that make it easy to reduce your environmental impact. Through programs like JustGreen Power and JustGreen Natural Gas, we purchase renewable energy credits (RECs) or carbon offsets on your behalf to support clean, renewable sources like wind, solar, and hydro. You can also add GoodBundle for additional eco-friendly benefits designed to help you power your home sustainably and confidently. JustGreen Natural Gas is not offered in Texas.

What is the best way to contact Just Energy?

For customer support needs, [email protected], call 866-587-8674 or fill out our online form . To find and enroll in the right plan for you, call 866-288-3105. Texas residential customers with questions on disconnection or looking for reconnection assistance can call 866-253-6480.