Pluno AI

Who is Pluno built for?

Pluno is built for B2B companies with technical products where support tickets require real troubleshooting — not just FAQ answers. If your team regularly deals with diagnostic questions, multi-step resolutions, or issues that span support and engineering, Pluno is built for exactly that.

We already have a support software in place. Is Pluno still relevant for us?

Yes. Pluno isn’t a replacement for your support platform — it runs directly inside Zendesk as an AI layer on top of your existing setup. It works alongside your current tools and workflows, connecting to Jira, Slack, and your internal systems to make your whole stack more effective. No migration, no rip-and-replace.

How is Pluno different from other AI support agents?

Most AI agents are trained on help center articles alone. Pluno learns from your actual resolved tickets — troubleshooting steps, diagnostic flows, edge case solutions — which means it handles complex issues that other agents can’t. It also connects support and engineering workflows: escalations to Jira include full context and updates sync back automatically. And unlike agents that are designed to deflect, Pluno only resolves when it has sufficient evidence and keeps human escalation available at all times.

We have complex support tickets. Not sure if an AI agent like Pluno can really work for us.

Complex tickets are exactly what Pluno is designed for. It doesn’t just match keywords to articles — it learns how your team actually diagnoses and resolves issues, asks follow-up questions to gather missing information, and searches across past tickets, Slack, Jira, and APIs to find the right answer. Innovorder uses Pluno for tickets that span both software and hardware and sees a 67% autonomous resolution rate. If you’re not sure, we offer a free simulation on your own tickets so you can see results before committing.

What if Pluno gives a wrong answer?

Pluno is designed to answer only when it has sufficient evidence. It cross-checks multiple sources: past tickets, help center, internal tools, before responding. When confidence is low, it escalates to your team with full context instead of guessing. You can also run a free simulation on your own tickets to see how it performs before going live.

What if our past tickets contain outdated information?

Pluno prioritizes the latest successful resolutions and cross-checks across sources before answering. When confidence is low, it escalates instead of guessing — so outdated information doesn’t reach your customers.

How long does setup take?

Pluno connects directly to Zendesk and starts learning from your historical tickets immediately. Most teams see the first useful results within days, without manually configuring workflows.

Is our data safe?

Yes. All data processing happens in Europe, and LLMs are hosted via Microsoft Azure. Model providers never have access to your data, and no models are trained on it. Pluno is SOC-2 Type 2 certified and fully GDPR compliant.