Video Game Development BPO and Project Outsourcing Solutions

How quickly can we start outsourcing gaming support?

Gaming support teams are fully operational within 30 days. That speed is possible because our teams already carry deep expertise in player support, content moderation, QA testing, and live operations — the ramp-up focuses on integrating with your platforms and workflows, not learning the industry. Timelines shift based on complexity and the number of support channels involved. Thirty years of CX experience make speed and quality possible.

Do you have experience with gaming industry regulations?

Gaming companies handle player payment data, account credentials, and virtual goods with real monetary value. A data breach or compliance failure doesn’t just trigger fines; it destroys the player trust that drives spending and retention. Our teams already operate within these regulatory frameworks, so your compliance team isn’t starting from scratch with us. SOC 1 Type II, SOC 2 Type II, PCI-DSS v4.0, and ISO 27001:2022 certifications protect the payment data, player accounts, and personal information flowing through every interaction. That compliance consistency is one reason our clients sta

Why is outsourcing CXBPO™ cost-effective for gaming companies?

Keeping player support, moderation, QA, and back-office functions in-house means your budget absorbs staffing, infrastructure, security, compliance, and AI tooling — costs that stay fixed whether you’re in a launch window or between releases. Partnering with iQor shifts that overhead to a team that already has the platform, the certifications, and trained gaming talent in place. Capacity scales with demand: 300–500% scalability when volume surges, no idle headcount when it drops. That freed-up budget goes back into game development, new titles, and the creative work that drives your next reven

What makes iQor different from other BPO providers?

Gaming and interactive media companies need a partner who already understands player expectations, live operations, and the pace of this industry — not a provider learning on the job. Seventy percent of our work is highly complex, specialized operations. The technical depth and operational rigor the gaming industry demands is what we do every day for clients like the #1 gaming and interactive media company. Our ops leaders average 10+ years in their roles, which means problems are solved before they reach your desk. Achieving 96% of outcomes and obtaining the #1 partner status for 90% of multi

How does infinityAiQ™ improve CXBPO™ results?

In gaming support, volume and accuracy typically trade off. infinityAiQ™ delivers both. Every interaction is scored for quality and compliance risk, not just a random sample. Real-time coaching surfaces skill gaps during the critical first weeks for new team members, driving up to 50% faster speed to proficiency. The result: 70% fewer errors across player support and moderation workflows. The platform doesn’t replace your team’s gaming expertise — it amplifies it, so quality stays high even as volume scales.