AI Voice & Chat Agents for Customer Operations

Can Revve be deployed on-premise, or is it cloud-only?

Both. We support cloud deployment and on-premise installation on your infrastructure. On-premise requires GPU servers (we provide specs - approximately 25 concurrent calls per server).

How long does implementation take?

Most deployments go live in 2-4 weeks from contract signing to production. Timeline includes: system integration, voice model training for your use cases, agent configuration, and testing.

Does Revve integrate with our CRM and existing systems?

Yes. We have pre-built integrations with many tools, like Salesforce and HubSpot. For custom CRMs or collections platforms, we integrate via API and webhooks. We push call transcripts, recordings, and results data to your systems in real-time or batched to your data warehouse.

How does pricing work? Is it per minute or per call?

We charge an annual subscription to the platform, a one-time setup fee, and a charge by unique customers reached per month (not per minute or per call). This means if a customer receives 5 or 100 calls in a month, it's the same cost, giving you the freedom to reach your customers as much as you want without worrying about being over charged. Failed connection attempts don't count - only successful reach.

Can we deploy Revve across multiple countries (Vietnam, Malaysia, Thailand)?

Yes. Revve supports Vietnamese, Mandarin, Bahasa, and English with regional accent variations (Hanoi/Saigon Vietnamese, Malaysian Mandarin). Each geography can run localized campaigns while sharing the same platform infrastructure. Configuration is per-market to respect local regulations and customer preferences.

Do we need IT or developers to update campaigns and scripts?

No. Operations teams configure campaigns in plain language - like instructing a human agent. Change tone, messaging, workflows, or add new scenarios in minutes without code or IT tickets. IT handles initial integration and infrastructure, then business users manage day-to-day campaign operations independently.

How does Revve's voice quality compare to other solutions? Will customers know it's AI?

Revve uses a proprietary Vietnamese voice model trained specifically on banking conversations, with sub-1-second response time. We support regional accents (Hanoi, Saigon) and can clone your agent's voice (requires 2 hours of recording). Listen to samples on this website to see for yourself.

Does Revve handle voice only, or can it manage chat and messaging too?

Full omnichannel. Revve orchestrates voice calls, Zalo (personal and OA), WhatsApp, SMS, Facebook Messenger, web chat, and mobile app chat in unified workflows. For example, if a voice call fails, Revve can automatically send a Zalo message. When escalating to humans, agents see the conversation history across all channels.