Snoooz AI

What is Snoooz?

Snoooz is an AI-powered email assistant that helps you manage your inbox by automatically drafting replies, sending auto-replies, categorizing emails, routing conversations, applying labels, forwarding messages, and scheduling follow-ups based on your own rules, data, tone, and workflows. It works for use cases like customer support, sales, lead response, ecommerce inquiries, internal routing, and out-of-office automation.

Which email platforms does Snoooz support?

Snoooz supports Gmail / Google Workspace, Microsoft Outlook / Office 365, and IMAP/SMTP mailboxes such as Apple Mail, Yahoo, Zoho, cPanel/webmail, and other providers that offer IMAP/SMTP access. Gmail and Outlook are supported natively. IMAP/SMTP support is available on select plans.

Can I review AI replies before they are sent?

Yes. Snoooz supports both draft-only and auto-send workflows. You can configure Snoooz to create email drafts for human review before sending, or allow Snoooz to send replies automatically when you are ready for full automation.

Can Snoooz send automatic follow-ups?

Yes. Snoooz supports auto follow-ups. When a rule creates a draft or sends a reply, Snoooz can also schedule and generate follow-ups automatically. You can control the number of follow-ups, timing, frequency, whether follow-ups are drafted or sent, whether they only send during working hours, and whether attachments are included. If the recipient replies on the thread, Snoooz automatically stops future follow-ups.

Can Snoooz be trained on our company knowledge base?

Yes. Snoooz can be trained on company data such as FAQs, PDFs, help docs, website content, Zendesk, Intercom, and Document360 articles. This helps Snoooz generate more accurate replies based on your own support documentation, product information, policies, and internal knowledge.

Can Snoooz learn from my past emails?

Yes. Snoooz can use past emails as context when drafting replies, if that setting is enabled for your workspace. It looks at relevant previous conversations and reply patterns to better match your tone, wording, and how you usually respond to similar emails. Snoooz does not train a separate AI model on your emails; instead, it retrieves relevant examples at draft time and uses them as guidance for that specific draft. Snoooz is also adding draft feedback signals, so when users edit or accept Snoooz-created drafts, those outcomes can help improve future drafts by showing what worked and what ne

What AI models does Snoooz use?

Snoooz currently uses Gemini as its base model. Depending on your plan, tier, and BYOK setup, you may also be able to use additional model options, including OpenRouter-supported models.

Does Snoooz support OpenRouter or BYOK?

Yes. Snoooz supports OpenRouter, allowing users to connect and use 300+ AI models to draft or send replies through Snoooz. BYOK gives users more flexibility to use their preferred AI provider or model setup where supported by their plan.