Zone Medical

What warranty do you offer on your products?

Products sold by Zone Medical have varying warranty periods, with certain items offering extended warranties; kindly refer to each product's description or specifications for further information. For warranty claims, contact our customer service team by completing a service request form with your order number, serial number and details of the issue. You can also access this form in the header section of our website by selecting "Support Request", then complete the online form, including the serial number and purchase invoice number. We can then supply the correct information for you to arrange

What are your shipping options and costs?

We offer various shipping options, including standard and express shipping. Standard shipping is free for orders over $300 within Australia. For orders under $300 and express shipping, fees and exclusions apply, including shipping to rural areas and volumetric items. We have partnered with both Australia Post or StarTrack Express as the main courier options available with Zone Medical. For international shipping quotes, please contact our customer service team. Delivery times vary and items determined to be “bulky” or volumetric, shipping will be quoted on application.

How can I track my order?

After your order is shipped, you will receive a confirmation email with a tracking number. Use this number on our carrier’s website to track your shipment. For any issues, contact our customer service team for assistance here . We have partnered with both Australia Post or StarTrack Express as the main courier options available with Zone Medical.

How can I get in touch with Zone Medical?

We are here to help! You can contact us via email at [email protected] or call us at 07 3808 0900 during business hours, Monday to Friday, 9 AM to 5 PM AEST. Alternatively, use the contact form on our Contact Us page .

How do I return a product?

To return a product, please contact our customer service team at [email protected] , or use the contact us form , for a return authorisation number and return instructions. Make sure the item is in its original condition and packaging. Certain items, such as opened medical supplies and consumable plus custom orders, may be non-returnable. For more information, check our return policy .

What is your refund policy?

If you change your mind about a purchase or make an incorrect choice, we may provide you with a store credit for unopened products within 7 days of delivery. This excludes all delivery costs. If the product is damaged or Dead on Arrival, Dead Soon After Arrival or a Later defective product, please see this link for more details regarding these situations. Zone Medical will not provide a refund or replace a product that has been misused, mishandled or incorrectly installed or serviced, including items serviced by unauthorised personnel. It is the responsibility of the customer to ensure that al

Who is Zone Medical?

Zone Medical is a leading supplier of high-quality medical equipment in Australia. We serve healthcare providers, hospitals, respiratory labs, and more, with a focus on delivering industry-leading diagnostic and medical equipment.

What do Zone Medical offer?

We offer a comprehensive range of medical equipment, including sterilisers, spirometers, cryotherapy devices, microscopes, patient monitors, audiometers, oxygen concentrators and more. Our products come from leading brands like CryoIQ, Alltion, Hatmed, Northern, Electronica, MIR, Inogen, and Kingon.