CareCo

Is CareCo a fully automated AI care coordination service?

No, CareCo builds tools to augment and support human care coordinators, not replace them. Our AI technology is designed to enhance the capabilities of care coordinators by automating routine tasks, improving documentation accuracy, and providing helpful insights. This allows care coordinators to focus more on what matters most - meaningful patient interactions and care management.

Is CareCo HIPAA compliant?

Yes, CareCo is fully HIPAA compliant. We maintain strict security protocols and data protection measures to ensure all patient information is handled in accordance with HIPAA regulations. Our platform is regularly audited and updated to maintain compliance with the latest healthcare privacy and security standards.

Can CareCo be used for in-person care?

Yes. CareCo supports in-person care through ambient recording — capture face-to-face visits and CareCo handles documentation and follow-up automatically. Beyond in-person, CareCo also covers phone calls, video visits, and text messaging, so every patient interaction is captured in one platform regardless of channel.

Can I use my existing phone system with CareCo?

We recommend using CareCo's built-in phone system — it's the fastest path to implementation and ensures the full feature set works out of the box. That said, we evaluate integrations with existing phone systems on a case-by-case basis, so reach out and we can talk through what your team uses today.

Can CareCo integrate with my existing platform?

Yes, we can explore integration options based on your organization's size and available resources. Our team works closely with clients to understand their specific needs and technical requirements. We can develop custom integrations where appropriate, ensuring that CareCo works effectively within your existing technology ecosystem. The scope and timeline for integration projects are evaluated on a case-by-case basis.

Does CareCo provide its own care team?

No, CareCo is a Software-as-a-Service (SaaS) company that provides tools for your existing care coordination team. We focus on developing technology that enhances the effectiveness of your care coordinators rather than providing coordination services directly. Our goal is to empower your team with tools that make their work more efficient and impactful.