Gistia

How does the unlimited request model work?

You submit requests through your dedicated project board—as many as you need. We work through them in priority order, delivering most within 48-72 hours. No ticket limits, no per-request fees, no approval processes.

What if I'm not happy with the work?

We offer a full refund within the first week if you're not satisfied. After that, you can cancel anytime—no penalties, no questions asked. We succeed when you succeed.

Can you work with our existing LIMS?

Yes. We work with all major LIMS platforms including Orchard, Sunquest, Cerner, Epic Beaker, LabWare, and custom systems. We're not trying to replace your software—we make it work better.

How quickly can we get started?

Most labs are up and running within 1-2 weeks. We start with a system review to understand your environment, set up your communication channels, and then dive into your backlog.

Is my data secure?

Absolutely. We're HIPAA compliant, sign BAAs, and follow SOC 2 practices. Security isn't an add-on—it's built into everything we do.

What's the pricing?

Our Managed Services start at $4,995/month. Pricing depends on your lab's size and complexity. We're transparent about costs—schedule a call and we'll give you a clear quote.