Omni

What is an AI phone assistant?

An AI phone assistant automates call handling using natural-language processing, enabling outbound outreach, inbound routing, and real-time conversation analytics. Businesses using AI phone assistants report handling up to 10x more calls without adding headcount.

How does Magpipe automate inbound and outbound calls?

Magpipe connects a voice AI agent to your phone number. For inbound calls, the agent answers, qualifies callers, and routes or escalates as needed. For outbound calls, Magpipe dials contacts via a conference bridge so the agent's greeting plays the instant the customer picks up — eliminating the silence that causes hang-ups.

What industries use AI phone assistants?

AI phone assistants are used across sales (lead qualification, follow-up), customer support (tier-1 triage, FAQs), debt collection, appointment booking, and real estate. Any industry that handles high call volumes or repetitive phone interactions benefits from automation.

Can Magpipe integrate with WhatsApp and SMS?

Yes. Magpipe supports WhatsApp Business and SMS on the same phone number as voice. Each channel can be assigned a different AI agent, so your inbound support agent and outbound sales bot can share a number without interfering with each other.

How does Magpipe handle call forwarding for trusted callers?

Magpipe's Call Whitelist feature lets you designate specific phone numbers to bypass the AI agent entirely. When a whitelisted caller rings in, the call is forwarded directly to a destination number — instantly, with no AI interaction.

Does Magpipe support outbound batch calling?

Yes. Magpipe's batch calling API lets you upload a list of contacts and trigger all calls with a single API request. Each call is tracked individually with webhook notifications on completion, and you can cancel mid-batch if needed.