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Do I have to be present for my cleaning service?

No, absolutely not! The decision to stick around or head out and take advantage of your free time is completely up to you. Just leave us a key or provide instructions for how we can get in and we promise to get your house cleaned safely and thoroughly! In accordance with the current covid-19 pandemic though, we do request that you stay in another room if possible. Safety and security are something we’re very adamant about at WestMaids.

HOW LONG WILL IT TAKE TO CLEAN MY HOUSE?

This will depend on the condition and size of your home. We like to be thorough while also working within a reasonable time frame. Typically, we spend 1 hour per 1 room of your apartment/home. Ex. a house with 3 bedrooms will take approximately 3+ hours to be cleaned from top to bottom. Of course this can change based on several variables and may be subject to a price increase.

HOW DO I BOOK A CLEANING SERVICE?

You can book a house cleaning with ease through our quick and secure booking form by clicking this link – book your cleaning services here . Alternatively, you can give us a call and one of our customer service representatives will walk you through the process and book your cleaning service as accurately as possible.

What do you need out of your Calgary House Cleaning Services?​

Everyone has their own preferences and priorities when it comes to choosing Calgary cleaning services, especially when it comes to letting someone into your home. Ease of scheduling, professionalism, licensing and insurance, reviews and reputation, cleaning services offered, customer service and friendly cleaners, and of course free estimate, price and making sure it's affordable for your budget. All of these factors should be considered and the Calgary house cleaning service company carefully vetted to ensure you have a positive and enjoyable cleaning experience.

HOW MANY PEOPLE WILL ARRIVE TO CLEAN MY HOME?

We typically aim to send a team of 2+ for all of our cleans, but this doesn’t always work out with our scheduling. Therefore on most occasions if the timeframe is feasible we will send one of our cleaning professionals to get the job done right. If we intend to add any additional house cleaners for a bigger job you’ll be notified in advance so you can plan out your day accordingly.

CAN I CANCEL ANY TIME?

Of course! Bookings that are cancelled within 24 hours may be subject to cancellation fees, but in terms of a recurring service you have no obligations or contracts and you’re welcome to cancel at any time. We do however, encourage that you contact one of our customer service representatives first if you have any issues or concerns prior to cancellation.

WHAT HAPPENS IF I'M NOT HAPPY WITH THE CLEAN?

We provide a 100% satisfaction guarantee for all cleaning services here at WestMaids. What this means, is if you contact us within 48 hours of your house cleaning then we’ll send a cleaner back to get it right and cover what was missed. Our prerogative is to provide the best house cleaning services in Calgary and while some things don’t always go as anticipated, we’re committed to doing our best to make the perfect impression.

What's Included In Calgary House Cleaning Services?​

While specialty other services and the inclusions/add-ons of a regular cleaning will vary from cleaning company to cleaning company, you should expect the basics to be covered by any company offering home cleaning services. This includes dusting surfaces and light fixtures, cleaning floors or taking a vacuum to the carpet, wiping down tabletops and appliances, etc. At Westmaids, we choose maids based on experience, ambition, customer service skills, and even if they have years of experience on the job, we still run them through our training to ensure we are providing the best maid services to