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Which documents does KYC verification require?

We require a valid government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months). Upload both documents through your account settings. Our verification team reviews submissions within subject to verification during business hours.

What happens if a transaction does not complete?

If a deposit fails, funds return to your payment method within 24 hours — no action needed on your part. If a withdrawal is declined, check that your account is fully verified and your payment method is active. Contact our support team with your transaction ID; we'll investigate and reprocess the withdrawal. Most issues resolve within one business day. Keep your transaction receipts for reference.

What is the difference between live-dealer tables and slots?

Live-dealer tables feature real dealers in multi-camera studios — you play blackjack, roulette, baccarat, or Dragon Tiger against a live person. Slots are automated games with spinning reels; outcomes are determined by RNG (random number generator). Live tables offer a social experience and real-time interaction; slots are faster-paced and require no strategy.

What are free bets and free spins, and where do they appear?

Free bets are bonus credits you can use on sports markets; free spins are bonus rounds on slot games. Both are credited to your account after you meet promotion conditions (e.g., first deposit, weekly activity). Check your account dashboard under "Bonuses" or "Promotions" to see active offers. Free bets and spins carry terms — review the conditions before claiming. Unused bonuses may expire after 30 days.

What should I do if I suspect an account-access issue?

If you cannot log in, use the "Forgot password" link on the login page to reset your credentials. If you suspect unauthorized access, contact our support team immediately with your account email. We'll review your account activity and secure it if needed. Change your password and enable any available security features (e.g., two-factor authentication if offered).