ECI Software Solutions

Which operating systems does the Printanista data collection agent (DCA) support?

Operating system support is never a limitation to using the Printanista DCA. The DCA can be installed directly onto Windows, Mac, Linux, and Raspberry Pi. But additionally, Printanista's DCA is available exclusively on AR Data's relay box , providing an easy plug-and-play DCA for managed print services that is self-recovering and eliminates non-reporting due to power outages, network disruption, or human error.

How much ongoing maintenance does Printanista's DCA require?

Printanista's DCA is a service that runs in the background and performs audits and exports on predefined schedules of your choosing. New devices added to the environments you monitor are discovered automatically, and support for new model features (such as unique meters, supply levels, and device alerts) is applied automatically without the need to service your DCA's or intervene with any kind of manual support.

Does Printanista and the DCA manage data in accordance with GDPR?

Data security is a top priority at ECI. Printanista and the DCA do not process, monitor, or manage any personal records, nor do they collect, house, or transmit any information regarding the content of print jobs. ECI has a structured and comprehensive GDPR compliance program that includes training of ECI staff, audit and risk assessment across the business, policies and procedures, governance, and ongoing compliance initiatives. Reach out to your ECI account manager for more details about ECI data security policies.

Will Printanista allow me to troubleshoot and service printers remotely?

Printanista's Remote Device Link (RDL) enhances MPS monitoring by giving you direct access to the embedded web server of office equipment devices at your customer sites—without requiring on-site assistance. With RDL, you can remotely diagnose and troubleshoot device conditions in real time, eliminating the need to dispatch a technician while minimizing disruptions for your customers. This advanced capability streamlines managed print service operations by reducing service costs, improving response times, and ensuring devices remain operational with minimal intervention. By leveraging Printanis

How does Printanista ensure accurate meter readings and supply alerts?

No other device management provider tracks as many devices from as many different vendors as we do. Every day, our DCAs track tens of millions of devices all over the world. Printanista is continuously updating its model definition server with support for new models, new alert types, and new meter support, ensuring the data collected from your fleet is allowing you to bill accurately, provide just-in-time toner replenishment, and proactive service.

How difficult is it to move to Printanista from my current device management system?

Printanista is easy to adopt, and we offer a number of pathways from your system to Printanista so that you can get up and running as quickly as possible. Depending on which system you currently use, your migration path will vary, but we have a number of automated tools to move data from your current system to Printanista and a team of industry specialists that can help with planning and executing your transition. In most cases, your existing DCAs will either be entirely supported or can be easily upgraded to the current ECI DCA without any site visits or customer involvement. If you are using

Is my fleet too small for device monitoring?

Smaller office technology dealers often assume that an advanced MPS monitoring application is beyond their needs—but that’s an outdated notion. Printanista is both accessible and cost-effective, especially with the affordability of cloud hosting through ECI. More than ever, smaller MPS providers are leveraging Printanista to streamline office asset management, automate workflows, and enhance business performance, ultimately driving growth and profitability.

How long will it take to onboard and train my team?

No two managed print service customers are alike, which is why our account managers take a tailored approach to understanding your unique needs. We evaluate your MPS monitoring requirements and recommend the ideal training and support solutions to empower your team. Whether you prefer regular check-in calls, interactive virtual training, self-paced recorded sessions, or in-depth on-site consultations, we offer a flexible range of training options to suit your business. Our goal is to ensure your team can efficiently manage and optimize your managed print services processes, leveraging the full