igc play

Which documents does KYC verification require?

We require a government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months). Upload both documents via your account dashboard. Our verification team reviews submissions within subject to verification during business hours.

How long does a withdrawal request take to review?

Withdrawal review times depend on your payment method. e-wallet and mobile banking typically complete within subject to verification; local payment and online payment within subject to verification; e-wallet within subject to verification; and bank transfers within subject to verification. All times are estimates and subject to verification windows.

Which rules should a new user read before starting a session?

New users should review our terms and conditions, which cover account eligibility, deposit and withdrawal procedures, game rules, bonus terms, and dispute resolution. We also recommend reading the game-specific rules for live-dealer tables (minimum and maximum bet limits, payout rules) and football markets (market definitions, settlement rules).

What are free bets and free spins, and where do they appear?

Free bets and free spins are promotional credits awarded to eligible accounts. Free bets apply to football and sports markets; free spins apply to slot games. They appear in your account dashboard under "Promotions" or "Bonus Balance" once credited. Each promotion carries specific terms — minimum odds for free bets, eligible games for free spins, and expiration dates.

How is personal information protected?

We use SSL encryption to protect all data transmitted between your device and our servers. Personal information is stored securely in encrypted databases and never shared with third parties without your explicit consent. Our privacy policy details how we collect, use, and retain your data. You can request a copy of your personal information or request deletion at any time by contacting our support team.