indxstar

Which documents does KYC verification require?

We require a government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months). Upload both documents during account setup. Verification typically completes within subject to verification to 2 hours.

How does a DANA, e-wallet, or mobile banking deposit work on indxstar?

Select your preferred e-wallet during deposit. You will be redirected to the payment provider's app or website to authorize the transaction. Once confirmed, funds arrive in your indxstar account within subject to verification depending on the provider. No additional fees are charged by indxstar; your e-wallet provider may apply standard transaction fees.

What are free bets and free spins, and where do they appear?

Free bets are bonus credits applied to your account for use on football or casino markets. Free spins are bonus rounds on selected slot games. Both appear in your account dashboard under "Active Promotions" or "Bonus Balance." Free bets and spins are subject to expiration (typically 7–30 days) and may carry turnover requirements. Check the promotion terms for specific conditions before use.

What should I do if I suspect an account-access issue?

Contact our support team immediately via the help channels listed in your account dashboard. Provide your account email and a description of the issue. Do not share your password. Our team will verify your identity and investigate within 2–4 hours. If your account is locked, we can reset access after identity verification. For security concerns, we may temporarily restrict withdrawals pending investigation.

What is the typical response window for a query?

Standard queries (account, payment, game rules) receive a response within 2–4 hours during business hours. Urgent issues (account access, fraud concerns) are prioritized and may receive a response within subject to verification to 1 hour. Support is available in English via email, live chat, and ticket system. Response times may vary during peak periods or holidays.