7evenluck

Which documents does KYC verification require?

We require a valid photo ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last 3 months). Upload both documents during account setup. Our system reviews them automatically and confirms verification within subject to verification. If documents are unclear, we'll request new images via email.

How does a e-wallet, mobile banking, or local payment deposit work on 7evenluck?

Select your preferred e-wallet during deposit. You'll be redirected to the app or web portal to confirm the transaction. Once approved, funds arrive in your 7evenluck account within subject to verification. No additional fees apply. You can deposit as many times as you like; each transaction is instant and secure.

How does the loyalty tier programme work?

Every deposit and game session earns loyalty points. Accumulate points to reach higher tiers: Bronze, Silver, Gold, and Platinum. Each tier unlocks faster withdrawals, higher account preferences, and exclusive cashback offers. Your tier status resets monthly, so stay active to maintain your level and enjoy ongoing rewards.

How do I send a data-deletion request to 7evenluck?

Contact our support team via email with your account details and a clear request to delete your data. We'll confirm your identity and process the request within 30 days. Note that deletion is permanent and cannot be reversed. Transaction records required by law are retained separately and anonymized.

What is the process for opening a support ticket?

Log into your 7evenluck account and navigate to the Help section. Click "Open a ticket" and describe your issue in detail. Include your account email, transaction ID (if relevant), and any screenshots. Our team responds within 2–4 hours during business hours. For urgent issues, use live chat for immediate assistance.