Akroatic Plumbing

Do you charge for a call-out?

A diagnostic visit carries a flat call-out fee that is quoted on the phone before we come, and it is credited against the job if you go ahead with the repair the same visit.

How fast can you get here in an emergency?

Our target is 60 minutes inside the core service area, any hour of any day. If we are further out, the dispatcher gives you a realistic window and tells you how to shut the water off in the meantime.

Is the price fixed before work starts?

Yes. We diagnose first, then hand you a written flat price. If we find a second problem behind the first, work stops and you get a separate price to approve.

Do you handle permits and inspections?

For water heaters, repipes, gas lines, and sewer work we pull the permit and meet the inspector. You get the signed paperwork for your records.

Should I repair or replace my water heater?

A unit under eight years old with a failed element or thermostat is usually worth repairing. Past ten years, or with a rusted tank or weeping seams, replacement is the cheaper answer over its remaining life.