Avivar

SystemDoes the neocore platform allow the implementation of a program without limitations?

Neocore is the base platform of the system that includes all the essential functionalities for implementing motivation and incentive programs in a simple and cost-effective way. It includes administration tools for the client and user interfaces for participants. Neocore allows, at any time, the addition of new interfaces and modules as the program requires, such as mobile apps or gamification mechanics.

SystemHow are user data, production, sales, purchases, etc. integrated into neo?

The neo system provides an API that allows real-time integration of critical program data (e.g., sales) from external systems such as the client's ERP or CRM, making the programs more attractive and engaging. There are also other forms of integration that are less immediate, such as file uploads via SFTP into a repository with reading routines, or uploading files directly into the system's back office.

ServicesWhat is the contractual model for operational support services for the programs?

There are three management models for the operational support services of the programs: autonomous, hybrid, and assisted, in descending order of client involvement in operational tasks. This definition is made at the start of the project, distributing responsibilities between the client and AVIVAR. However, the initial model can be changed at any time, with a reassessment of the associated costs.

ServicesWhat type of support is available to participants in the programs?

Participants in the programs have various ways to access program support. By default, the basic solution includes an electronic messaging system. Additionally, we provide personalized telephone support, with assistance in the client's program's name and an IVR system. In cases where the WhatsApp module is included, support is also available through this channel.

Rewards and BenefitsIs it possible to select rewards or introduce products and services from our company?

Sometimes the products from our clients are the most desirable when it comes to rewarding a system of incentives, loyalty program, or promotional action. In these cases, we offer our services and facilities, managing the client's rewards with the same care and dedication that we apply to the products in our catalogs. We handle storage, handling, and shipping.