Bashore Halow

How To Convey Credibility and Compassion?

We get one first impression, one chance to convey credibility and compassion to hard-won new clients. Here's how you do it. As a business advisor, I have observed hundreds of client exchanges in the exam room. My sense is that we often miss fundamental elements of... Read More

Why Won’t My Employees Solve Problems?

When a long-time client is late for her appointment, team members refuse to find a workaround. Instead, they tell her that she has to reschedule. Their seeming unwillingness to work with the situation leaves you peeved. Why won't employees take charge when matters go... Read More

How to Create a Brand For Your Business?

Branding and a business’s identity are closely tied, but unlike your business’s identity, branding can change depending on your audience and your current business’s goals. Let's discuss both identity and branding, then drill in specific ways you can better define... Read More

What to do when a veterinarian gets a bad review?

They Were Trying To Help Samson was a 6 year old cat presenting with signs of urethral obstruction. The family attending him, a father, a mother, and an adorable, heartbroken girl of 8, were all in tears. They had been presented with a medical treatment plan... Read More