BeFree

What people say once the data lands?

Anonymised at the customers' request. We do not publish named references, logos or third-party review badges we have not earned. We cut our daily stand-ups to twice a week. The dashboard already answered the question we were holding the meeting to ask. OL Operations Lead Distributed support team, 40 people Two retainers were running at roughly half the hours we were billing, and one at nearly double.

What actually changed, with numbers?

BPO · 320 seats A contact centre found nine per cent of paid hours it could not account for The gap between paid and productive hours came out at nine per cent, concentrated in two specific shift handovers rather than spread across staff. Fixing the handover process recovered most of it. Client audit packs are now a scheduled export.