Biotonix Posture | Clinical-Grade Posture Analysis for Practitioners

General Questions

1. Do I need a subscription to use the BIOTONIX Assistant? Yes, a paid subscription is required. You can sign up directly on the official website.2. Where can I download the BIOTONIX Assistant app?iOS: Available on the App Store.Android: Available on Google Play.3. Can I access my BIOTONIX account on both mobile and desktop? Yes. You can use the BIOTONIX Assistant mobile app or log in via the web platform.

Account & Subscription

1. How do I create an account? After subscribing, go to the Biotonix web platform, select “First time logging in? Create a password,” enter the email address used during registration, and follow the verification steps. 2. What should I do if I forgot my password? Select “Forgot password?” on the login page and follow the instructions to reset it. 3. Can I cancel my subscription? Yes, you can cancel your subscription at any time before the renewal date. Please contact Customer Support for assistance. 4. What subscription plans are available? Monthly, annual, and biennial

Calibration Grid & Picture-Taking

1. Why is the calibration grid necessary? It ensures the Artificial Intelligence accurately detects postural deviations. Without it, the analysis may not be reliable.2. How do I install the calibration grid? Place it against a solid wall, away from windows. Ensure the lower gray border is as close to the floor as possible.3. What are the best lighting conditions for taking photos? Use uniform front lighting. Avoid backlighting or having windows directly behind the subject.4. What should the patient wear for the evaluation? Patients should wear form-fitting clothing, no socks, and no hats or he

Using the BIOTONIX Posture Pro App

1. How do I perform a postural assessment? Log in to the BIOTONIX Assistant app, create a new patient profile, take lateral and frontal photos, and let the AI process the results. 2. Can I adjust the deviation points generated by the AI? Yes. You can manually adjust the deviation points via the web platform. 3. How do I compare two assessments? Perform two separate assessments, then use the “Comparative Mode” feature in the mobile app or on the web platform. 4. How do I export or send a patient report? Generate a PDF file via the BIOTONIX platform and send it by email.

Troubleshooting & Errors

1. Why does the “Calibration Failed” error appear? Check your environment setup: verify the lighting, ensure the reference markers are visible, and check the camera alignment. 2. What should I do if I cannot log in? Ensure your subscription is active and that your password is correct. If the issue persists, please contact Customer Support. 3. My photos are showing a red “X.” What does this mean? The AI was unable to detect the posture correctly. Check the lighting and camera stability, and ensure the calibration backdrop is fully visible on the screen.

Customer Support

1. Is there a phone number for support? No. All support requests are handled exclusively via email: [email protected]. What should I do if I encounter technical issues? Take a screenshot of the issue and email it to our support team with a brief description of the situation.