Bunn Communications

How does VoIP compare to a traditional phone line?

VoIP runs calls over your business internet connection instead of a dedicated phone line. It costs less, handles more simultaneous callers without busy signals, and includes features like voicemail-to-email, mobile apps, and call forwarding at no extra charge. The only requirement is a working internet connection, which almost every business already has.

Can I keep my existing phone number when switching?

Yes. We handle the entire porting process and move your existing business number to our VoIP service. Porting typically takes 5-10 business days depending on your current carrier, and the cutover is seamless.

How much does a business VoIP phone system cost?

Our VoIP plans include the desk phone, dial tone, auto-attendant, voicemail-to-email, and mobile app. Installation is free. Pricing depends on how many phones you need — call 919-773-6114 for a quick quote tailored to your setup.

What happens to my VoIP phones if the internet goes out?

Calls automatically forward to a backup number (usually your cell phone) so you never miss a call. When your internet comes back online, calls route back to your desk phones automatically. For businesses that need guaranteed uptime, we can add an LTE failover connection.

Do I need to buy new phones or hardware for VoIP?

No upfront hardware cost — we provide the phones as part of the service. If you already have compatible VoIP phones, we can often reprogram them. Beyond that, you just need a business-grade internet connection, which most of our customers already have.

How do I switch from Spectrum or AT&T to Bunn Communications?

Call us at 919-773-6114 for a quick audit of your current service. We'll quote a replacement, handle the phone number porting, install the new system, and cancel your old service once everything is running. A typical switch takes 2-3 weeks with zero service disruption.

What is an AI Voice Agent?

An AI Voice Agent is a 24/7 AI-powered phone receptionist that answers your business calls, schedules appointments, answers frequent questions, and transfers calls — in both English and Spanish. It ensures you never miss a call, even after hours, on weekends, or during busy seasons.

Can an AI Voice Agent handle appointment scheduling for my business?

Yes. The AI Voice Agent can schedule, reschedule, and confirm appointments, and send confirmations to callers via text or email. It works well for medical and dental offices, law firms, home service businesses, and any business that books appointments over the phone.