Calum Shepherd · Product Lead & IC

What problem were we looking to solve?

Over the past year, we made significant changes to our roadmap format, many of which were introduced at once. While there were positives, feedback on both the original and updated formats was, at times, conflicting. To better understand these challenges, we started at the beginning. We ran a survey to gather opinions on what people liked and disliked about the current roadmap format.

How did we action the changes?

We assumed that changing too much at once could create confusion. When solving multiple problems simultaneously, there’s always a risk of introducing new ones. To avoid this, we decided to work incrementally, starting with the existing format. Our process Surveyed the business to gather likes and dislikes about the current roadmap. Held a session with senior management to understand their needs.

What about a public roadmap?

For now, our product roadmap remains internal, as the detailed information isn’t particularly useful for our customers. However, we’re working on an alternative public roadmap format for our community. This version will focus on gathering feedback to ensure we’re solving the right problems for our customers. Since the use case differs, so does the format.

What’s next?

The focus now shifts to listening to feedback and making further improvements. We’re also preparing to roll out the public product roadmap to our community in the near term—an exciting step forward! C Reading Suggestions for 2021 11 Jan 2021, by Calum Shepherd I tend to write notes from books or simply highlight passages as I go. While I read whenever I can, I don’t make a conscious effort to read regularly.