Canny

Can I customize my meal or make special requests?

You can customize meals up to 48 hours in advance (before noon). If not customized, our system will select a default meal while avoiding what you don't like.

What is the delivery schedule and when should I place an order?

Customers can mark their locations on their profile and select the time as per their convenience. Customers have the option to change their delivery location on weekends with a maximum of two different locations.

What is the cancellation policy?

Customer satisfaction is our goal, we don't like seeing people want to cancel their subscriptions at any time. However, if any customer wishes to terminate their journey from our App and stop meal delivery, we advise you to proceed with our cancellation terms and conditions.

Are there any allergens or dietary restrictions that I should be aware of?

In the user journey, we take a list of dislikes (items you don't want to eat) and notify you when selecting meals if those items are in the selected meal.

How can I track my order and delivery status?

Your packages are scheduled for at least 5 days to be delivered with the road driver, the driver's activity from download to delivery will be updated in your mobile app on the My Wajbati screen. You will receive app notifications daily after you have received your meal unless you turn off app notifications.