Cape Travellers Guide

1. What is Cape Travellers Guide?

Cape Travellers Guide is a curated platform connecting discerning travellers with licensed, professional private tour guides in the Western Cape. Our guides provide bespoke, concierge-style services including personalised itinerary design, local expertise, reservations (excluding flights), and on-trip coordination. We are not a tour operator. We are a direct connection platform between you and your selected guide.

5. Insurance – who is responsible?

You are required to hold valid personal travel insurance. This must include: Emergency medical treatment, Hospitalisation, Evacuation, Personal liability, Cancellation cover. Guide insurance does not replace your own policy.

6. What happens in case of an accident?

Guides operate under South African tourism regulations and carry the required permits and liability cover where applicable. However, Cape Travellers Guide accepts no liability for accidents, injuries, losses, or damages occurring during tours. Travellers participate at their own risk and must rely on their own insurance coverage.

7. Can guides arrange hotels, restaurants, and activities?

Yes. As part of their concierge-style service, guides may coordinate reservations on your behalf. All third-party costs must be approved and paid according to the respective provider’s terms.

8. How do payments work?

All payments are made directly between traveller and guide. Cape Travellers Guide does not process payments, hold deposits, act as an intermediary, or intervene in payment disputes. Standard Terms: A deposit of 10% of the tour price or the equivalent of 100 EURO (whichever is higher) is due one month prior to the tour start date, unless otherwise agreed in writing.