captogel slot

Which documents does KYC verification require?

KYC verification requires a government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last 3 months). Upload clear photos of both documents through your account settings. Our team reviews submissions within subject to verification during business hours. Once approved, you can deposit and withdraw without further delays.

What happens if a transaction does not complete?

If a deposit fails, funds return to your payment method within 24 hours. Check your account transaction history to confirm the status. If a withdrawal is stuck, contact our support team with your transaction ID. We investigate and resolve most cases within 2 hours. Ensure your payment method is active and your account is fully verified before attempting large transactions.

Which rules should a new user read before starting a session?

Read our terms and conditions, which cover account eligibility, deposit and withdrawal limits, bonus terms, and responsible-use guidelines. Review the game rules for any category you plan to play — football markets, live dealer tables, and slots each have specific mechanics. Check your account preferences to Account controls and review our jurisdiction notice.

Where do I enter a promotion code?

Promotion codes are entered during account creation or in your account settings under "Promotions." Some codes are tied to specific campaigns and have expiration dates. Check the promotions page on captogel slot for active offers and their codes. If a code is not accepted, verify it has not expired and that you meet the eligibility requirements (new account, minimum deposit, etc.).

How is personal information protected?

We use SSL encryption to protect all data transmitted between your device and our servers. Your account password is hashed and never stored in plain text. Payment information is processed through secure, PCI-compliant gateways. We do not share your personal data with third parties without your consent, except as required by law. Review our privacy policy for full details on data handling and retention.