Casegen AI

What’s the difference between an AI receptionist and an AI intake agent?

An AI receptionist answers and routes calls, think of it as a digital version of a front desk operator. It might ask basic questions like “How can I help you?” and transfer the call or take a message. An AI intake agent, on the other hand, goes much deeper. It conducts a full legal intake, asking structured, attorney-level questions like: Date of incident Type of injury Treatment history At-fault party Insurance information This allows your firm to qualify leads, capture critical data, and push that info directly to your CRM or case management system, all without human involvement.

Is CaseGen a lead gen company?

No, CaseGen is not a lead generation company. We are a pure voice AI platform built exclusively for law firms, focused solely on helping attorneys capture, qualify, and convert more calls into signed clients, without human overhead.

How is CaseGen different from other Voice AI companies?

Yes — for many firms, CaseGen replaces most (or all) of the phone tasks typically handled by in-house intake and medical coordinators. Our AI agents like Justina, Justin, and Maya are trained specifically for personal injury workflows, handling everything from answering and qualifying new calls to following up with leads and tracking medical treatment. They operate 24/7, never miss a follow-up, and integrate with your systems — reducing overhead while increasing consistency, speed, and conversion rates. Some firms use CaseGen to fully replace staff, while others keep a lean in-house team for e

Can CaseGen replace my existing intake and medical coordination staff?

Yes — for many firms, CaseGen replaces most (or all) of the phone tasks typically handled by in-house intake and medical coordinators. Our AI agents like Justina, Justin, and Maya are trained specifically for personal injury workflows, handling everything from answering and qualifying new calls to following up with leads and tracking medical treatment. They operate 24/7, never miss a follow-up, and integrate with your systems — reducing overhead while increasing consistency, speed, and conversion rates. Some firms use CaseGen to fully replace staff, while others keep a lean in-house team for e

How hard is this to setup and what's expected of me?

Setup is fast, simple, and fully managed by our team. Most firms are ready to launch within 14 days, but if everything is approved and aligned, we can go live sooner. We handle the entire onboarding process — including configuring your built-in CaseGen CRM to fit your firm’s workflows. If you’re using Vonage, RingCentral, or another phone system, setup is as easy as forwarding your calls to your assigned CaseGen number. While we’re happy to make adjustments, we don’t recommend heavy early customization. Our default call flows are designed using best practices from thousands of real intake conv

What sort of software integrations does CaseGen offer?

CaseGen has the ability to integrate into: Filevine, Clio, Zapier, Google Sheets, Calendly, Law Pay, Practice Panther, Smokeball, MyCase, and many others. If you use CasePeer unfortunately they do not offer an API for integrations.

Will my callers like talking to your AI?

Most callers can’t tell they’re speaking with AI because our agents sound completely natural, unlike those robotic competitors that don’t know how to ask the right questions or have real conversations. We’ve built in smart guardrails too. If someone insists on speaking with a human, we do a live transfer to your team. Otherwise, callers get consistent service where no details get missed and the intake follows your exact process. We can start with after hours coverage or run alongside your current setup so you can see the difference. Firms that try this consistently find better client satisfact