ChitoSMS

What is Chito SMS and how does it work?

Chito SMS is a high-speed bulk messaging platform that lets businesses, schools, and banks send thousands of text messages simultaneously. You simply log into our web dashboard or connect via API, upload your contact list, type your message, and hit send.

What is the difference between Promotional and Transactional SMS?

Promotional SMS covers marketing messages such as offers, discounts, and campaigns. Transactional SMS covers essential, non-marketing messages like OTPs, order confirmations, and account alerts, which bypass DND filters and can be sent 24/7 since they're time-sensitive. ChitoSMS routes each message type correctly so your OTPs and alerts always get through.

How can I get a custom Sender ID (e.g., "CHITOSMS")?

You can register a custom Sender ID directly from your dashboard or by contacting our support team. We'll need your business registration details for verification approval. Once approved, all your messages will display your registered brand name. However, there are various rules and regulations for setting a custom Sender ID that needs to be followed.

How do I top up my SMS credits?

You can top up instantly by contacting us and making payment using eSewa, Fonepay, or direct bank transfer. For high-volume or enterprise plans, our sales team can set up custom invoicing. Every credit you purchase carries lifetime validity; nothing expires, so unused credits are never wasted.

Can I schedule SMS campaigns in advance?

Yes. You can schedule a campaign for a specific date and time directly from your dashboard. It is useful for exam result announcements, festival greetings, or time-sensitive promotions you want to go out automatically.