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What information do new users provide during registration?

New users provide an email address, password, full name, date of birth, and phone number during registration. After account creation, we request identity verification — a photo of your national ID or passport and a proof of address (utility bill or bank statement). This KYC process typically completes within subject to verification. Once verified, your account is fully active and you can deposit and play.

Is demo mode available, and how does it work?

Yes, demo mode is available for most slot games and some live-casino tables. Demo play uses virtual credits — no real money is wagered. You can explore game rules, features, and payout structures without risk. Demo sessions do not count toward loyalty points or bonus playthrough requirements. Switch to real-money play by depositing through your preferred payment method.

How does the loyalty tier programme work?

Our loyalty programme rewards active players with points on every deposit and game session. Points accumulate and unlock tier upgrades — Bronze, Silver, Gold, and Platinum. Higher tiers unlock exclusive bonuses, cashback rates, and VIP perks. You can view your current tier and points balance in your account dashboard. Tier status resets monthly, so consistent play keeps you climbing the ladder.

When is live chat available?

Live chat is available during standard business hours — typically 9 AM to 11 PM in the Jakarta timezone. Outside these hours, you can submit an email query and expect a response within 24 hours. Chat agents speak English and can assist with account issues, payment questions, game rules, and technical support. Check the Help section in-app for current availability.

How long does a withdrawal request take to review?

Withdrawal requests are reviewed within standard processing windows — typically 24 to 48 hours. Once approved, funds are transferred to your chosen payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, etc.). Actual settlement time depends on your bank or e-wallet provider and may take an additional 1 to 5 business days.