cignelS

How can I activate my e-Sim card?

You will get detailed steps delivered to your email.

How to locate IMEI?

Open the Phone application on your device and enter the following code: *#06#. Your device will then display a screen presenting various details, including the IMEI number.

What will be the mode of payments?

You can use Autopay which supports major credit and debit cards.

I have entered a wrong email address while placing the order, what should I do?

Please reach out at [email protected] with your order number, and we will fix it for you.

I plan to visit Canada/Mexico after coming to the US. Can I use this service overseas?

Yes, you can get 5GB of high-speed data and unlimited voice calls in Canada and Mexico without extra cost. You also get free roaming worldwide (up to 125 kbps).

Is cignelS a mobile virtual network operator?

No. cignelS directly works with major US network operators to offer high speed Internet connectivity without deprioritizing customers during periods of network congestion, as other virtual mobile network operators do.

Which cellular network operator will I receive the service from?

Upon receiving the order, our advanced algorithm chooses the optimal operator from the major US cellular service providers based on 5G coverage and key performance indicators (KPIs) such as throughput and latency according to your service location.

Can I select which operator I prefer to get the service from?

We leave this decision to our algorithm to provide you the best mobile experience.