Commercial On Hold Marketing

What is an on hold message?

An on hold message plays while your callers wait on the line, replacing silence or generic music with professionally scripted, human-voiced content. It can include business hours, promotions, service highlights, and FAQs — all delivered in your brand voice. Studies show callers are significantly less likely to hang up when they hear relevant, well-produced audio.

How long should an on hold message be?

We recommend a 3–4 minute message loop — long enough to share meaningful information, short enough to stay engaging if a caller hears it more than once. COHM scripts are written specifically to hold attention, not just fill time.

How much does on hold messaging cost?

Pricing depends on your needs — one-time productions, seasonal updates, or a full ongoing audio branding plan. COHM offers flexible options for single-location small businesses and multi-location national brands alike. Contact us for a free quote tailored to your setup.

Do you help with scripting and voice selection?

Yes — completely. We research your brand, write your script, present voice auditions, and produce the final audio. Most clients are not involved beyond a single review and approval. We do the heavy lifting so you don’t have to.

Who do you serve?

COHM works with businesses across North America in industries including healthcare, veterinary, dental, hospitality, automotive, retail, telecom, legal, and more. If your business receives phone calls, we can help you make every one of them count.