CS Proz

Can I only Sign up email and live chat?

Giving your customers a way to reach you in the exact moment when they have questions or problems is key for customer service. If they prefer they can also reach you via email as well. Our packages offers a combination of both services on all our plans.

Is voice call included in the Live Chat Or Email Package?

You need agents to answer your calls, your incoming calls are not high but you want to free yourself up. All our packages have adds on calls - our lowest package allows you 200 calls per week 28 calls a day! that allows you to get a respectable flow of calls upon your own volume. We are able to cover low volume so we can assist you to maintain a high level of customer service.

What is IVR (Interactive Voice Response)?

IVR Stands for Interactive Voice Response. It is an automated phone system technology that allows incoming callers to access information or transactions via a voice response system of pre recorded messages without having to speak to an agent, as well as to utilize menu options via touch tone keypad selection or speech recognition to have their call routed to specific departments, specialists or to process an.

What is the timeline before I can start my operations?

Although it depends of the type of business you operate, we have a structure put in place to accelerate the timeline of the beginning of your operations in a Timely manner. Our experts will evaluate your business operations and will be able to indicate you a learning curve timeline for education and the set up for us to start assisting you in your customer service tasks.

Can customer service make or break your reputation?

Customer service is the offered support you provide to customers before and after they buy and use your services or products.