DJI USA

Are the DJI products sold by DJI USA authentic?

Every DJI drone, Osmo camera, gimbal, microphone, and accessory sold as new by DJI USA is 100% authentic, brand-new, and sealed in original DJI packaging. Refurbished products, where offered, are clearly marked as refurbished. We do not sell counterfeit products, and each eligible item is backed by our Authenticity Guarantee.

What is the difference between DJI USA and DJI.com?

DJI.com is the official global website operated by SZ DJI Technology Co., Ltd., the manufacturer of DJI products. DJI USA is an authorized DJI reseller serving customers across the United States, with locally stocked warehouses in California and New Jersey, dedicated customer support, and faster domestic shipping.

Do I need to register my DJI drone with the FAA?

The FAA requires drone registration for most drones weighing more than 0.55 lbs / 250g. Drones weighing 250g or less may be exempt from registration when flown strictly for recreational purposes under the Exception for Limited Recreational Operations. Commercial or Part 107 operations may require registration regardless of weight. Customers should register through FAADroneZone when required.

Does DJI USA ship internationally?

DJI USA currently ships to addresses within the United States only, including all 50 states. For international purchases, please visit dji.com or contact your regional DJI authorized retailer.

What if my DJI product arrives damaged or late?

If your package arrives damaged or your delivery is delayed, please contact DJI USA customer support as soon as possible with your order number and delivery details. Eligible orders may qualify for support, replacement, refund or shipping protection in accordance with DJI USA’s shipping and after-sales policies.

Do DJI products from DJI USA come with warranty coverage?

Yes. Eligible DJI products purchased from DJI USA include warranty coverage and after-sales support. Warranty terms may vary by product, component and applicable policy. For more details, please visit our After-Sales Service Policy. Customers can contact DJI USA customer support for assistance with eligible warranty, replacement or repair requests.

What is DJI USA's return policy?

DJI USA offers a 30-day return policy on eligible products in their original, unopened condition. To initiate a return, contact our customer support team with your order number. Refunds are processed within 5-7 business days after we receive the returned item. Some products and accessories may have specific return restrictions.

Why are DJI USA prices sometimes different from DJI.com?

As an authorized reseller, DJI USA sets its own pricing based on inventory, promotions, and market conditions. We frequently offer exclusive discounts, bundled deals, and seasonal sales that may not be available on DJI's official channels.