Docket

How quickly can we get Docket live on our website?

Docket takes 5–10 minutes to create and is typically fully deployed within 7–14 days. Docket’s Customer Success team handles the implementation, you don’t need engineering resources to get started. After configuration, we’ll train Docket on your product, CRM data, and conversation playbooks.

What data sources does Docket learn from?

Docket’s knowledge comes from Docket’s Sales Knowledge Lake™ , a unified knowledge architecture that ingests data from 50+ sources including your CRM (Salesforce, HubSpot), Gong call recordings, Slack, Google Drive, Notion, SharePoint, and your product documentation. The more sources you connect, the smarter it gets.

Do I need a developer to implement Docket?

No. Adding Docket to your website requires a simple JavaScript snippet, similar to adding Google Analytics. Our CS team walks you through the setup process, and most deployments are complete within 2 weeks with no engineering resources required.

What’s an Agent Qualified Lead (AQL)?

An AQL is a lead that has been qualified through a real-time, substantive conversation with Docket, one that demonstrates genuine buying intent and readiness for a sales conversation. Unlike an MQL, which is scored on arbitrary behavioral signals (page views, email opens, form fills), an AQL represents someone who has actually engaged in dialogue, answered qualification questions, and been matched against your ICP criteria.We believe the AQL is the future of B2B lead qualification. The MQL is a broken construct that has persisted because nothing better existed. Docket changes that.

What happens when Docket doesn’t know the answer?

Docket will transparently say it doesn’t know and offer to connect the visitor with a human. This is by design, in enterprise sales contexts, hallucinated or inaccurate answers destroy trust. We’d rather Docket say “let me get you a human” than make something up. This honesty is a core part of what makes Docket different from generic AI chatbots.

Does Docket work for voice conversations as well as text?

Yes. Docket supports both voice and text conversations. Voice is particularly effective for high-intent visitors who are deep in evaluation, the experience feels more like a call with an SDR than a chat with a bot.

How does Docket handle returning visitors?

Based on outcomes across our customer base, companies deploying Docket see: a 15% average lift in qualified pipeline, a 12% increase in win rate, and a 10% reduction in sales cycle length. Docket achieves an average engagement rate of approximately 2.4% of website visitors (top performers reach 6%), with an 8% conversion rate for engaged visitors

How does Docket price its product?

Pricing is all-inclusive and covers implementation, unlimited conversations, unlimited data source connections, and CS support. Plans start at $36,000/year.