DotArtisan

What do I get when I purchase an item?

When you purchase an item on DotArtisan, you are buying a license to use that product. The specific rights (e.g., for a single project, for a client, for multiple end products) are detailed in the license terms attached to each item. Always review the license before purchasing. You will typically receive the digital files, documentation, and future updates for the item.

What is the difference between the Regular and Extended Licenses?

Regular License: This is the standard option for most buyers. It allows you to use the item in a single end product (like a website or an app) where the end product is sold to one client. You cannot redistribute the item as-is.Extended License: This is required if the end product will be sold to multiple users (e.g., a SaaS application, a template for resale). It offers broader distribution rights.

How do I get support for an item I purchased?

Support is provided directly by the item's author. After purchase, you can contact the author through the support system on the item's page. Please check the item description to see what level of support (e.g., bug fixes, installation help) is included. DotArtisan facilitates the transaction but is not responsible for item functionality.

Can I get a refund?

Due to the digital nature of our products, all sales are typically final. Refunds are only considered in specific, limited circumstances, such as a critically defective item or a duplicate purchase. Most importantly, you must first attempt to resolve the issue directly with the author via a support ticket before escalating to DotArtisan.

What should I check before I buy an item?

To ensure a smooth purchase, always carefully review the item’s sales description, demo, documentation, and compatibility notes. Check the author’s user rating, reviews, and stated support policy. Understanding exactly what you are buying and the included support is the best way to avoid issues.