Ebirr

1. What is Mobile Money?

Mobile money is a technology that allows people to receive, store and spend money using a mobile phone. Mobile money is an electronic wallet service. This is available in many countries and allows users to store, send, and receive money using their mobile phone. The safe and easy electronic payments make Mobile money a popular alternative to bank accounts. It can be used on both smart phones and basic feature phones.

2. How can I register for kaafimf services?

Customers for kaafimf can register through self-registration and fully-fledged registration. For self-registration by dialing *602# and following the instructions, or by downloading the application from Google store/app store and registering. To finalize, the full KYC registration the customers can visit the nearby agent-shop and KAAFIMF branches.

3. What is invalid credentials?

It is when customers re-registered for the service and forget their password. The issue can easily be resolved by resetting the password or PIN .When this occurs you can also contact the call center 9119.

4. How to change language?

Kaafimf is providing the services in six languages. Amharic , Afaan Oromo, Afaraf, English, Somali and Tigrigna. Customers can choose any of the mentioned languages and switch according to their preferences. To change language customers can dial to *602#, enter PIN, choose Number 7 from the menu and find change language. Then customers can change the language.

5. How can I reset my PIN/Password in case I forget?

Customers can dial to call center and request for the PIN/Password reset by call center customer care service staff of kaafi. After doing so the user will receive a reset password.