eComOne

What types of eCommerce businesses does eComOne work with?

We work with established UK eCommerce brands typically turning over £3M or more per year. Our clients span a wide range of industries including fashion, health and beauty, automotive parts, home and garden, outdoor and leisure, and B2B eCommerce. Whether you sell on Shopify, BigCommerce, Magento, or WooCommerce, our strategies are platform-agnostic and tailored to your specific market.

What makes eComOne different from other digital marketing agencies?

We focus exclusively on eCommerce. Unlike generalist agencies, every member of our team specialises in growing online stores. We are a Google Premier Partner, placing us in the top 3% of Google Ads agencies in the UK. We are also B Corp certified, a Shopify Partner, and winners of Best eCommerce Team at the eCommerce Awards. Our sole focus on acquisition and retention marketing for eCommerce means deeper expertise and better results for your store.

Do you offer Google Shopping and Performance Max management?

Yes. Google Shopping and Performance Max campaigns are a core part of our PPC service. As a Google Premier Partner, we have direct access to Google's support teams, beta features, and advanced training. We manage product feeds, optimise bidding strategies, and continuously test ad creatives to maximise your return on ad spend (ROAS) across Shopping, Search, Display, and Performance Max campaigns.

What is Customer Value Optimisation (CVO) and why does it matter?

Customer Value Optimisation is our retention marketing service focused on increasing the lifetime value of your existing customers. It includes personalised email marketing, SMS campaigns, loyalty programmes, and customer segmentation. Acquiring a new customer can cost five times more than retaining an existing one, so CVO is essential for sustainable, profitable growth. We work with platforms such as Klaviyo to deliver automated, data-driven campaigns that keep your customers coming back.

How much does it cost to work with eComOne?

Our monthly retainers vary depending on the scope of services and the size of your business. We work with eCommerce brands that are serious about growth and looking for a strategic partnership rather than a one-off project. The best way to find out how we can help and what the investment looks like is to book a free discovery call with our team, where we can discuss your goals, challenges, and budget.

Can you help with both customer acquisition and retention?

Absolutely. We specialise in both sides of the eCommerce growth equation. Our acquisition services include SEO, Google Ads, Social Ads, and Digital PR to drive new customers to your store. Our retention services, through CVO, focus on email marketing, SMS, and loyalty strategies to increase repeat purchases and customer lifetime value. Most of our clients use a combination of both to achieve sustainable, long-term growth.

What reporting and communication can I expect?

Every client has a dedicated Account Manager who serves as your main point of contact. You will receive monthly performance reports covering all active channels, along with regular strategy calls to review progress and plan next steps. We believe in full transparency, so you will always have clear visibility of what we are doing, why we are doing it, and how it is performing against your KPIs.

Do you work with Shopify and BigCommerce stores?

Yes. We are an official Shopify Partner and BigCommerce Partner, and we have extensive experience working with both platforms. Our team understands the technical nuances of each platform, from structured data and site speed to product feed optimisation and app integrations. Whether you are on Shopify, Shopify Plus, BigCommerce, WooCommerce, or Magento, we can help you grow.