EMD BPO Solutions

How long will it take to start my project?

This timeline depends on the type of project and the skill set you require. Also, it depends on the size of the team. Typically, it takes anywhere from 1 week or less for smaller projects such as placing a virtual assistant and 4 to 6 weeks for larger projects which require 30 or more team members such as a virtual call center for telemarketing campaigns or customer support functions.

How do I get the right people for my team?

This is where our experience comes in. Our agency can quickly assemble a world class team to work on your project. You can turn over complete control to us to select your team or we can provide profiles and voice recordings of team members we believe will do the best job for you and you can make the final selections.

Can I implement my own company policies?

Your team will follow the company policy, processes, compliance regulations, IT procedures and data security procedures that you provide us. Your offshore outsourcing team will be an extension of your inhouse operations.

How Often Will I Be Billed?

We typically bill on a weekly or bi-weekly cycle and are able to negotiate long term contract discounts for stable ongoing projects.

Employee Retention?

Employee retention is a crucial aspect of our mutual success. By selecting the candidates and ensuring our pay and benefits are on par with the best in the industry. We also encourage teamwork and conduct periodic team building activities to maintain employee morale.