erek41

Which documents does KYC verification require?

During account signup, we ask for your full name, date of birth, and email. Before your first withdrawal, you must upload a clear photo of your national ID (KTP, driving license, or passport) and a selfie holding the ID. Both images must be well-lit and in focus. Verification typically completes within subject to verification during business hours; outside hours, allow up to 24 hours.

How does a DANA, e-wallet, or mobile banking deposit work on erek41?

After you choose your payment method, we generate a QR code or send a payment link. Scan the QR code in your e-wallet app, confirm the amount, and complete the transaction. Your erek41 account balance updates within subject to verification. You can deposit as often as you like; each transaction is logged in your account history for transparency.

What are the typical terms for a bonus offer?

Bonuses carry wagering requirements (you must play through the amount a set number of times before withdrawal) and expiry windows. Our new-account bonus, for example, is valid for 7 days and applies to your first deposit only. Slot bonuses come with 30-day play-through windows. Each promotion page lists the specific amount, conditions, and end date. Bonuses cannot be withdrawn as cash; they must be played.

What should I do if I suspect an account-access issue?

If you cannot log in, use the "Forgot password?" link on the login page to reset your password via email. Check your spam folder if you do not see the reset email within subject to verification. If your account shows unusual activity or you suspect unauthorized access, contact our support team immediately via live chat or email.

What information do new users provide during registration?

During signup, you provide your full legal name, date of birth, email address, phone number, and a password. All fields are required. After you submit, we send a confirmation email; click the link within 24 hours to activate your account. At this stage, your account is limited: you can browse games and read rules, but you cannot deposit or withdraw until you complete KYC verification.