erek kucing

Which documents does KYC verification require?

We require a valid government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last 3 months). Upload clear photos of both documents via your account dashboard. Our verification team reviews submissions within 24 hours. If documents are unclear or incomplete, we will request resubmission with specific guidance.

What happens if a transaction does not complete?

If your deposit or withdrawal does not complete, check your payment method's transaction history first. Most failed transactions are reversed automatically within 24 hours. If funds do not return, contact our support team with your transaction ID and payment method. We will investigate and either reprocess the transaction or issue a refund. Response time is typically 2–4 business hours.

Is demo mode available, and how does it work?

Yes, we offer a demo mode for many slot games and live-dealer tables. Log in to your account, navigate to the game lobby, and select "Play for Free" on eligible titles. Demo mode uses virtual credits with no real money at stake. You can explore game rules, bonus features, and payout structures risk-free. Demo sessions do not affect your account balance or withdrawal eligibility.

How does the weekly cashback offer work?

Our weekly cashback is calculated on net losses (total bets minus total winnings) during the week. Cashback is credited every Monday morning to active accounts that meet the minimum activity threshold. The cashback percentage varies by account tier and game category. Check your account dashboard for your current cashback rate and eligibility. Cashback credits are subject to standard withdrawal terms.

How is personal information protected?

We use SSL encryption to protect all data transmitted between your device and our servers. Your password is hashed and never stored in plain text. Two-factor authentication is available for added security. We do not share your personal information with third parties without your consent, except as required by law. Your account data is stored on secure servers with regular backups and access controls.