Etica Capital Ltd

1) How do you create account?

You can onboard digitally via any of the channels below in 3 minutes or so and account is ready to start investing: 1) Mobile app: App store (iOS) https://bit.ly/iOS_Etica Play store (Android) https://bit.ly/Android_Etica 2) Web app: https://clients.eticacap.com/apply

2) Want to know more about Etica products:

You can check out / download our product brochure here https://eticacap.com/product-brochure-2/ for more details at your own free time. We have also made a summary for each product and it’s features on our website here: Please see more details about the USD MMF on our website’s product page here https://eticacap.com/products/ which has a drop down to learn more. You can also see below videos with more details for your understanding Money Market Fund https://youtu.be/xNu0JLltc3U Fixed Income Fund <a style="color: blue;" href="https://youtu.be/n1grYPdCsPQ?fea

3) See previous performance of Etica products (since inception):

You can check out / download our fact sheet here https://eticacap.com/fact-sheet/ for more details at your own free time. We also update the same monthly and email it to all our clients as well as update it on our website.

4) Password not accepting or can’t remember

Click on forgot password at the login page and follow the instructions to the end.

5) Deposited funds but it reads zero balance / account not updated

Check under Cash balance &#8211; Whenever you do a deposit transaction via bank/m-pesa/equity agent, the money will be captured as cash under cash balance and automatically moves to investment balance the next business day to start earning interest (which is the date displayed on your app under activity and it&#8217;s also captured in the email confirmation that you received with a pdf document). If you deposit on a Friday or a weekend it cannot be invested until Monday, but after that the money earns interest even on weekends that follow thereafter. If you also deposit on a public holiday, it

6) Withdrawal process, charges and duration (Bank or m-pesa)

For Bank &#8211; Withdrawal to bank is free and paid within 2 working days. For Mpesa &#8211; You can withdraw up to KES 250,000 to mpesa instantly in a few seconds as a daily limit any day whether it is at night, holiday or weekend. More than that like 250,001 onwards is paid within 2 working days to Mpesa. Withdrawal to mpesa has transaction charges between KES 4/= to 30/= based on amount but it will show you before you complete the process (e.g. highest is KES 30/= charge if withdrawing KES 250,000).

7) Where can I add m-pesa details in the app in order to withdraw to m-pesa?

You go to your profile, click on add bank/mobile money, scroll to m-pesa and add your mpesa details. Once done click on withdraw button and choose the saved m-pesa number

8) What is the meaning of KYC?

KYC means Know Your Customer and sometimes Know Your Client KYC &#8211; It is the mandatory process of identifying and verifying the client&#8217;s identity when opening an account and periodically over time. It refers to your National Identity / Passport copy, TAX PIN copy and clear coloured passport sized photo (or selfie).