EXP Technical

Where can I find IT services for my business in Seattle?

If you’re searching for professional IT services in Seattle, look no further than EXP Technical. Based in downtown Seattle at 1325 4th Avenue, Suite 1540 , we specialize in providing tailored IT support, from serving as your full outsourced IT department to augmenting your existing team with skilled resources. Our approach ensures continuity and accountability because the same support engineers also act as project managers, eliminating extra layers of bureaucracy and reducing costs, all while delivering efficient, high-impact results. Founded in 2003, EXP Technical serves over 300 client

What businesses do you support for your IT services?

EXP Technical provides IT services to businesses and organizations throughout Seattle-Tacoma, the Puget Sound, and across the Pacific Northwest. We deliver cloud strategies, managed IT services, cybersecurity, and business continuity solutions through customized, plan-driven engagements designed around your risk profile, budget, and timeline. Whether you need a one-time project or a fully outsourced IT team, we offer proactive support, clear communication, and measurable results that keep your business moving forward. For over 20 years, we’ve served: Accounting firms

How much do IT services cost for a small or medium-sized business in Seattle?

We offer flexible, predictable pricing tailored to your needs — no one-size-fits-all contracts and no pressure. We offer fully managed IT support, staff augmentation, or project-based pricing, we’ll build a plan that fits your budget, goals, and help you forecast costs with no hidden fees. Contact us today for a customized IT services plan for your business needs.

Do you offer 24/7 monitoring, and what are your support hours / response times (SLA)?

Yes! We run automated monitoring and maintenance tools that keep servers, endpoints, and networks observed around the clock so issues are caught and often fixed before they cause downtime. We support both remote and on-site options (outsourced helpdesk, scheduled onsite visits, staff augmentation) and pair monitoring with human engineers for full coverage. For mission-critical environments, we will define custom support windows and escalation rules as part of your service plan. Our regular business hours are Monday–Friday, 7:00 AM–6:00 PM, and our emergency team is available 24/7. At EXP Techn

What’s your typical response time and what SLAs do you guarantee for outages?

We tailor SLAs to the needs of each client, from rapid response for high-impact outages to extended-hours coverage for quieter roles, and document those commitments in your service agreement. Our clients regularly praise our quick response and availability during crises, and we’ll work with you to define measurable targets (response time, RTO) that match your risk tolerance. If you’d like, I’ll schedule a free consultation so we can draft SLA options that suit your business.

How does EXP Technical handle security, backups, and compliance (PCI, HIPAA, etc.)?

Security and compliance are core services for us. We perform risk assessments, vulnerability scanning (we use industry tools like Qualys), SIEM/IDS/IPS where appropriate, phishing simulations, and staff training, plus policy and procedure support to document compliance with standards like HIPAA, PCI, NIST, and GDPR. We combine people, process, and technology (including next-gen endpoint protection and DLP) to reduce risk without breaking the bank. Ask us for a security posture review, and we’ll deliver a prioritized remediation roadmap.

What’s your backup and disaster-recovery / business-continuity plan? How does EXP Technical keep businesses online during a catastrophe?

We design practical Business Continuity and Disaster Recovery (BC/DR) plans that match your tolerance for downtime and data loss: RTO/RPO, backup cadence, failover architecture, and test schedules. We implement cloud-to-cloud backups, DRaaS where appropriate, and multi-site replication or cloud hybrid designs, then we test the plan so it actually works when you need it. The results of our tests and the cadence of our tests are always shared with you to ensure your peace of mind.