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How long will it take to receive my replacement?

It depends on your location. Domestic replacements take 4-9 business days to arrive. Global shipments can take 6-18 days. Shipping updates will be sent to your registered mailbox.

Do you ship to remote islands?

Yes, we cover nearly all remote areas worldwide. Extra surcharges may apply and be shown at checkout. We host regular seasonal sales, so keep an eye out for special discounts.

What packaging materials do you use?

We use mainstream eco-friendly packaging and custom protective supplies. You can choose extra packaging options on the checkout page.

Can I cancel my placed order?

We always hope customers love their orders, but if you need to cancel one, we’re ready to help. Just contact our support team promptly and we’ll guide you through the cancellation steps.

What if it stops working?

All Findoraus© products go through a strict quality inspection period in order to assure premium products.We are so confident in their quality to offer you a limited 1-year warranty.In the case your product presents malfunctions or manufacturing defects, we’ll quickly organize a free replacement.However, our warranty does not cover thefts or accidental damages.