First Priority Care

What happens if my regular support worker is unwell?

We plan for it. Every participant has a documented care plan with a primary and secondary worker, both of whom have met you before any shift. If your primary is unavailable, your secondary covers, with no break in continuity. For urgent unplanned leave outside business hours, our on-call coordinator answers on 1800 402 205 and routes a familiar replacement. We never send a stranger you haven't met.

How much does this cost me?

Nothing out of pocket. All our services are billed at NDIS price-guide rates and paid by your NDIS plan (or your plan manager). The first call to talk through your needs is free, with no obligation.

How quickly can you begin services?

Most participants start within 5–10 business days of a completed intake and signed service agreement. We acknowledge every enquiry within one business hour. For urgent or hospital-discharge situations, tell us when you call and we'll push it forward.

Is First Priority Care a registered NDIS provider?

Yes. First Priority Care is a fully registered NDIS provider. Our NDIS Registration ID is 4-J8DTEN1. We are audited against the NDIS Practice Standards and Quality Indicators.

What areas do you service in Queensland?

We service Brisbane (North and South), Logan, Ipswich, Gold Coast and Redlands. If you're just outside these areas, give us a call. We may still be able to help, or point you to the right provider.

How do I start with First Priority Care?

Call us on 1800 402 205, email [email protected] or complete our online referral form. We'll get back to you within one business hour to discuss your needs and begin building your care plan.

Do I need an NDIS plan to access your services?

Yes, our services are funded through an NDIS plan. If you don't have a plan yet, visit our NDIS Guide page for a plain-English walkthrough, or call us and we'll point you in the right direction.

Can you support participants with complex clinical needs?

Absolutely. Our AHPRA-registered nursing team provides clinical supports including PEG management, suctioning, wound care, catheter management and complex medication administration. Our 24/7 Complex Care service is built for participants with high and complex needs.