AI chatbot that gives your customer instant answers

What is frej.ai?

frej.ai is a platform that focuses on developing intelligent chatbots. Our chatbots use artificial intelligence (AI) to efficiently manage customer interactions, automate customer service, and provide tailored solutions. With frej.ai, businesses can enhance customer engagement and improve customer satisfaction effectively.

How does it work?

Your chatbot is based on your company’s own information and data, allowing the bot to understand common questions in a contextual manner. The chatbot easily integrates into your website and continuously learns from new interactions. This makes frej.ai an effective solution for improving customer service and increasing customer satisfaction.

Does the chatbot completely replace my customer service?

frej.ai is designed to complement and support your customer service rather than completely replace it. The chatbot can handle common queries and repetitive tasks, freeing up resources for your team to focus on more complex issues and personalized customer interactions. By automating basic questions and answers, frej.ai can improve response times and customer satisfaction. This creates a balanced and efficient customer service experience.

Which industries can use frej.ai?

frej.ai is versatile and can be used across various industries, such as e-commerce, customer service, healthcare, tourism, and education. The platform is easily customizable to meet the specific needs and requirements of different businesses, regardless of size or sector.

Can the chatbot be customized to suit my company’s specific needs?

Yes, frej.ai can be tailored to fit your company’s unique needs. You can customize the chatbot’s responses, tone, and style, as well as integrate it with other systems and tools you use. This allows the bot to reflect your brand and optimize the customer experience.

Can I take over the chat manually?

Well, yes and no. The chatbot is designed to be AI first and completely autonomous. Therfore we do not offer human chat on our platform. However, with Handoff enabled the chatbot can when necessary hand off the conversation to you or your customer support team through other channels.

What is the knowledge base?

The knowledge base is the information the chatbot uses to generate answers. It contains your company's data, which both trains the bot and shapes its tone. When your chatbot first is created, we automatically generate an initial knowledge base using publicly available information about your company. You can keep, edit, or replace this as you prefer.

How do I train my chatbot?

The chatbot is pre-trained to be a natural part of your customer service team. Just like a human it has all necessary general knowledge, but it also knows what's part of the mission and what's not. To train the chatbot on your data, add information to the knowledge base, then start chatting and refine responses by updating that information. For best results keep your content clear, well-structured, and free of contradictions.