gdocs

Can one user keep more than one account?

No. Each person may hold only one active account on gdocs. Multiple accounts linked to the same identity, phone number, or payment method will trigger a review. If we detect duplicate accounts, they may be suspended. We ask you to verify your details carefully at signup to avoid accidental duplication. If you believe your account was locked in error, contact our support team in English via live chat or email.

What happens if a transaction does not complete?

If your deposit or withdrawal attempt fails, your funds are returned to the source within 1–2 business days. You can check the transaction status in your gdocs account history under "Transactions." If a deposit shows as failed but money left your wallet or bank, contact our support team with your transaction reference number. We will investigate and either retry the deposit or issue a refund.

What kind of welcome offer does gdocs list for new accounts?

We offer an attractive welcome bonus for new members on their first deposit. The exact terms, including minimum deposit, maximum bonus value, and playthrough requirements, are shown on the promotion page before you claim. Bonuses are subject to verification — your account must pass KYC review before you can withdraw bonus funds.

How do I send a data-deletion request to gdocs?

To request deletion of your personal data, contact our support team via live chat, email, or phone. Include your full name, registered email, and account number. We will verify your identity and then process your request according to applicable data-protection laws. Please note that we must retain certain transaction records and identity documents for compliance purposes, but we will delete unnecessary personal data.

When islive chat available?

Our live chat team operates daily from 09:00 to 23:00 (Jakarta time). During business hours, response time is typically under subject to verification. Outside these hours, you can email our support team or leave a message — we will reply within 4–6 business hours. For urgent account issues (forgotten password, locked account, suspicious activity), email is the most reliable method as it creates a ticket record.