Gfacility

How long does it really take to go live?

A week for a standard rollout - IT, Facility and Workplace together. Pre-configured ITIL and facility workflows, native Microsoft & Google integrations, and a migration tool that ingests exports from every common helpdesk and facility platform. No 6-month implementation circus.

Can we roll out one service line first and add the others later?

Yes. Most customers start with one (often ITSM) and add Facility or Workplace within the first quarter. The platform stays the same; you just turn on the modules you need.

Do my teams need training?

No. The interface lives in chat and the tools your teams already use (Teams and Outlook). The only thing that needs training is the AI - and that happens automatically as it observes your queues.

What sets your AI apart from the AI helpdesk features I keep getting demoed?

Our AI doesn't just suggest - it acts. It opens, classifies, enriches, routes, applies the fix and closes the ticket. Most "AI helpdesks" are a search bar with a chat icon.

Will the AI hallucinate or close tickets it shouldn't?

It only auto-resolves where confidence is high and the action is reversible. Everything else is routed with full context. Every action is logged and reversible from a single audit view.

Does the AI work across IT, Facility and Workplace?

Yes - one AI engine, one knowledge graph, every service line. A facility ticket gets the same triage, routing and audit trail as an IT ticket.

Is the platform secure?

ISO 27001 certified, GDPR compliant, EU data residency, encryption at rest and in transit, SSO and SCIM out of the box, role-based access on every record.

Where does my data live?

EU regions by default. Data is never used to train shared models - your tickets, CMDB and facility records stay yours.