Tarheel Media Digital Marketing

Wait, you said you would never offer monthly contracts!

No, we said we wanted to avoid them because we saw them as unfair to the customer – that is locking them into a subscription and holding their data hostage. After a survey from 50 randomly picked customers, the data returned was almost unanimous – they would prefer monthly payments, even indefinite monthly payments opposed to a large lump sum, even if it was split into deposits. This is a business, and while money is not everything, what our customers want is and making their life easier is one of our top goals. We could not continue in good faith not offering these types of contra

What do I do with old PayPal subscriptions?

Cancel them , but first ensure you have your credit card on file with us under My Account . While all active customers were already alerted to this, it should be stated again that we no longer use PayPal as a payment method or alternate payment method. Any active subscriptions through PayPal will NOT be processed on our website and we’ll do our best to refund and cancel them as we see them.

Did ownership change?

No . Tarheel Media is owned and operated by MLW & Associates, LLC just as Goldsboro Web Development was.

Did any terms to Web Hosting change?

Yes . While we still offer an unmetered plan as Goldsboro Web Development did, it is a lot more restrictive. You may only use one domain or subdomain per hosting account, and that website cannot be used exclusively for or in part for file sharing, file downloading, including but not limited to MP3’s, Movies, Videos, or Large Images. Additionally, database sizes must remain under 1GB and email accounts cannot have more than 2gb of email data. For the most part, a normal website would never exceed these limitations and if your website does, it’s time to think about a dedicated server

Has anything legally changed since the transition to Tarheel Media?

Yes. There are many changes including to how we write and conduct contracts. Over the years we’ve made a lot of mistakes, but we adapt, improvise, and overcome them. CONTRACT SIGNGING Contract signing is now done with a hash linked exclusively to your email address and IP address making it impossible to claim identity theft if it becomes a court action. CONTRACT DEADLINE OBLIGATIONS We now stipulate in every contract that if we, the designers request content or information for moving the project forward, and the client does not respond within 7 business days, this removes all obligations

As an active customer, was all of my website data transferred over?

Yes. The servers did not change only the way in which it is managed changed.

As an active customer, was all of my data transferred over to Tarheel Media?

No. Financial data that is older than 2 years old was not transferred as this is the legal requirement for record keeping in North Carolina. All invoices prior to 2 years old was archived in a offline database. If you need access to these, you’ll need to open a support request through billing ([email protected]).

I was a customer of Goldsboro Web Develpment, has my data been transferred?

We’re sorry, no. If you did not have an active account at the time we transferred accounts from Goldsboro Web Development to Tarheel Media, that data is now forever gone. We have retained a copy of the entire filesystem Goldsboro Web Development was using for legal purposes, but there would be a cost for retrieval which could take several hours which we would bill. Additionally, anything that was subject to the deletion and purge provisions of the Goldsboro Web Development Terms of Service was already deleted before we archived the file system. However, if your account was closed in bad